FAQ | PhniQ

4. Can I track my order?

Yes! Once your order has been shipped, you’ll receive an email with your tracking code.

5. Can I return my order?

Yes, returns are accepted within 14 days of delivery. Products must be unused and in original condition. Email us at info@phniqcare.com to initiate a return.

8. How can I contact you?

You can always reach us at info@phniqcare.com — we’re happy to help! 📱 We’ll also be available on WhatsApp soon for even faster support.

3. Which courier do you use?

We ship via Bpost or our in-house delivery service, depending on your location.

1. When will my order be shipped?

Orders placed before 1 PM are shipped the same business day. Orders placed after 1 PM will be shipped the next business day.

6. Are your products vegan and cruelty-free?

Absolutely! All our lip glosses are 100% vegan and cruelty-free — no animal testing involved.

2. How long does delivery take?

• Belgium & Netherlands: 1–2 business days • International: 1–7 business days (depending on destination)

7. What if I receive a damaged product?

Please email us right away with your order number and a photo of the damage. We’ll take care of it!